Shipping policy
Surprise Creations Shipping Policy
Thank you for shopping with Surprise Creations! 🩷
We are a small, Texas-based business, and every order is carefully prepared and packaged with love.
Processing Times
All orders are processed in the order they are received. Processing times may vary depending on order volume, product availability, and the customization required.
Mystery scoops, personalized bundles, and specialty orders may require additional preparation time.
Shipping & Delivery
We currently ship throughout the United States.
Shipping costs are calculated and displayed at checkout unless a free shipping promotion applies.
Free Shipping: Orders of $100 or more qualify for free standard shipping within the United States.
Once your order ships, tracking information will be provided when available.
Delivery times vary depending on the shipping carrier and destination. Carrier delays are outside our control.
Mystery Scoops & Personalized Bundles
Our mystery scoops and custom bundles are thoughtfully assembled for each order. Because these products require individual preparation, shipping timelines may vary.
Incorrect Shipping Information
Please verify your shipping address before completing your purchase. Surprise Creations is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us at mysurprisecreations@gmail.com so we can review the situation and assist you.
Final Sales
Due to the surprise nature of our products, all sales are final, except where refunds, replacements, or other remedies are required by applicable law.
Contact Us
For shipping questions or concerns, please contact:
Surprise Creations
📧 mysurprisecreations@gmail.com
We appreciate every order and thank you for supporting our small business! 🩷⭐